Info
Please read the following information carefully before purchase to protect your rights
Ordering Instructions
- Select your desired product and click “Buy on Shopee”
- Fill in order details (name, phone, address, etc.)
- Choose payment method
- We offer convenience store pickup with cash on delivery
- We will process your order immediately after payment
- Convenience store pickup: Available at 7-11 and FamilyMart throughout Taiwan
- Cash on delivery at convenience stores (Taiwan main island only)
Usage Rules
Warning
- Please order at least 3 days before departure
- Contact customer service via LINE if you have any issues during usage
Return & Exchange Policy
- Unused products with intact packaging are acceptable for return/exchange
- Activated SIM cards cannot be returned or exchanged
- Product must be in original condition for returns
- Please keep original packaging
- Contact customer service via LINE first
- Explain the reason for return and provide order number
- We will provide the return address
- Please return the product within 7 days
Contact Us
For any inquiries, please contact us through:
LINE Customer Service Shopee Store Instagram
Service Hours: Monday to Friday 9:00-18:00