FAQ

We recommend placing your order at least 3 days before departure to ensure sufficient time for delivery.

For urgent needs, please contact our customer service directly via LINE, and we will do our best to assist you.

Consider the following factors:

1. Duration of travel
2. Countries/regions to visit
3. Estimated data usage
4. Whether you need to share internet connection

We currently only provide shipping services within Taiwan (including offshore islands). International shipping is not available.

1. Insert the SIM card after arriving at your destination
2. Turn on mobile data roaming
3. Wait 1-3 minutes for automatic connection
4. If connection fails, try restarting your phone

• Yes, you can use your phone’s hotspot feature
• Recommended to share with no more than 3 devices
• Too many connected devices may affect internet speed

1. Verify that data roaming is enabled
2. Check if APN settings are correct
3. Try restarting your device
4. Contact customer service via LINE for assistance

• Unused products with intact packaging are acceptable for return/exchange
• Activated SIM cards cannot be returned or exchanged
• Please maintain product integrity for returns